Job Details  

Help Desk Student Worker (Class II)
Job ID 565
Job Type On Campus
Employer Information Tech Services: HELP DESK
Date Posted Jan 14, 2020
Category Computer/Technical (Non-Web)
Job Description
  • Primary responsibility to assist ITS support staff with technical summer projects including PC & Telecom installation and support.
  • Secondary responsibility to answer calls and emails to the ITS Help Desk.
  • Resolve issues and/or enter work orders to the tracking system.
  • Provide Help Desk status reports when requested.
  • Coordinate activities of other Help Desk student workers as directed.
  • Log incoming calls to the Help Desk and arrange for support in accordance with Help Desk procedures.
  • Attempt to resolve routine problems over the phone.
  • Respond to problems calls from smart classrooms.
  • Provide status information to callers on open work orders, known problems and events that affect campus computer users.
  • Assist the secretary with office duties when requested.
  • Provide on-site assistance to staff, faculty and students who come to the ITS office.
  • Participate in computer hardware moves and cleanup activities, such as disposal of packaging and inventory documentation.
  • Set up and support printers, scanners and other peripheral devices.
  • Assist with special projects as directed by supervisor.
Job Requirements
  • Familiarity with basic computer skills and concepts.
  • MicroSoft imaging and Apple knowledge preferred.
  • Leadership skills.
  • Ability to communicate effectively and respectfully with the university community.
  • Ability to keep detailed, accurate records.
  • Ability and willingness to learn quickly.
  • Must be available to work a schedule that meets the needs of the department.
Available Openings 1
Hours 10.0 to 12.0 hours per week
Hourly Rate $11.50/hour
Time Frame Spring
Contact Name Miguel Gutierrez
Contact Email N/A
Work Location Library 234
Phone 51425
Fax 465-4675
Employability Skills Liberal Arts: Communication
Job Specific Skills Business Skills: Information Technology
Technical Skills Administrative / Secretary Skills: Microsoft Office

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